Return Policy & Warranty
Returns and Warranty
We have made our return and warranty rules as clear as possible. Below you will find a brief overview and step-by-step instructions on how to request a return or a warranty claim at Love-Store.eu.
Right of Withdrawal
When purchasing from our online store, you may withdraw from the purchase within 14 calendar days after receiving the goods, without providing any reason.
- The product has not been used and is in original condition.
- The packaging and the product are not damaged.
- All accessories and parts are included (if applicable).
- Download and complete the withdrawal form.
- Send the completed form to [email protected].
- Wait for confirmation and return the goods according to the support instructions.
When returns are not possible
A return may be refused if the product has been used, damaged, parts are missing, or hygiene requirements have been violated. This is especially important for intimate products: once opened or used, such items cannot be returned for hygiene reasons.
- The product has been used or shows signs of use.
- The packaging or the product is damaged.
- Parts or accessories are missing.
- Hygiene requirements have been violated (intimate products after opening/use).
Warranty
Products sold by Love-Store.eu are covered by the manufacturer’s warranty, where applicable. Warranty terms and duration are specified in the product instructions. Warranty claims are accepted for clean products with proof of purchase.
- A product with a defect (not caused by improper use).
- Receipt or invoice (proof of purchase).
- Warranty card (if provided by the manufacturer).
- Original packaging (if available).
- Describe the issue and attach photos/videos if possible.
- Contact us at [email protected].
- We will advise you on the next steps and product inspection.
- Damage caused by improper use or operation.
- Mechanical damage: impacts, scratches, cracks, broken parts.
- Exposure to water, moisture, dust, or external factors.
- Unauthorized repairs or use of unsuitable spare parts.
- Normal wear and tear and consumable parts (if applicable).
- Damage due to improper storage, transportation, or installation.
- Damage caused by natural disasters (lightning, fire, force majeure).
- Service cleaning of mechanisms, if required, as a paid service.
Refunds
Refunds are issued after the returned product has been received and inspected. Payments are refunded using the same payment method used for the purchase, unless otherwise agreed with the customer.
Need help?
If you are not sure whether your case qualifies for a return or warranty — contact us. We will guide you and provide further instructions.
