Frequently Asked Questions

What payment methods are available? We accept: Visa, Mastercard, bank transfer, cash on delivery (upon prior request), and bank linking. Can I pay in cash upon delivery? Yes, but only upon prior request. Is there a minimum order amount? No, there is no minimum order amount.

Which countries do you deliver to? We deliver orders to all European countries. Delivery to islands is possible upon request. Which courier services do you use? We work with all available courier services, including Omniva, DPD, Venipak, DHL, and others. How much does delivery cost? The delivery cost depends on the country and the courier service. The final amount will be indicated at checkout. Is there free delivery? Yes, once a month, registered regular customers receive free delivery. How fast is delivery? The average delivery time is 1-3 business days.

Can I return a product? Yes, according to EU regulations, returns are possible within 14 days. Which products cannot be returned? Returns are not possible for intimate products after the package has been opened and for hygiene products. Who pays for the return shipping? The return shipping cost is covered by the customer. How do I make a return? Fill out the return form, send it to us via email, and return the product to our address.

By creating an account, you can track your orders, make purchases quickly without re-entering your details, and receive exclusive discounts and offers.

Will the packaging be neutral? Yes, we ship orders in neutral packaging, without logos or any mention of the store name. What name will appear on the card statement? The payment will appear under a neutral name, not related to the store's theme.

As soon as we verify that the item you want to return is in perfect condition, we will proceed with the refund, which you will receive within a maximum period of 14 days (depending on your bank) using the same payment method you used for the purchase.

Yes, all products come with a warranty of up to 2 years from the date of receipt (for individuals).

Yes, you can pay for your order with a gift card. Simply enter the card code at checkout, and the system will automatically deduct the corresponding amount.

You can cancel your order by contacting us via email, WhatsApp, or the chat on our website. We will process your request as quickly as possible!