Privacy Policy
Privacy Policy
Love-Store.eu respects your privacy and processes personal data in accordance with the GDPR (Regulation (EU) 2016/679) and applicable EU/Latvian law. Below is a clear and transparent explanation of what data we collect, why we collect it, on what legal basis, and what rights you have.
1) Who is responsible for data processing
2) What data we collect
We collect only the data necessary to process and deliver orders, provide customer support, and improve how the website works.
- First and last name (for delivery and communication).
- Phone number (for delivery/order clarifications).
- Email (order confirmation, status updates, support).
- Delivery address (to share with the carrier).
- Order contents, totals, and order history.
- IP address, device/browser type, language, pages visited/time spent.
- Cookies and similar technologies (details below).
- On-site activity data (for analytics and improvements).
3) Why we process data and the legal basis
| Purpose | Examples of data | Legal basis (GDPR) |
|---|---|---|
| Order placement and fulfillment | Contact details, address, order, status | Contract (Art. 6(1)(b)) |
| Delivery and carrier communication | Name, phone, address, shipment data | Contract (Art. 6(1)(b)) |
| Customer support and handling requests | Email, correspondence, order details | Legitimate interests (Art. 6(1)(f)) and/or contract |
| Accounting and legal obligations | Invoices, delivery notes, payment history | Legal obligation (Art. 6(1)(c)) |
| Analytics and website improvement | Cookies, IP, on-site behavior | Consent (Art. 6(1)(a)) and/or legitimate interests |
| Marketing emails (if you subscribed) | Email, preferences | Consent (Art. 6(1)(a)) |
5) Who we share data with
We do not sell personal data. We share data only with partners who help us fulfill orders and operate the website.
- Delivery services and logistics partners — to deliver your order (name, phone, address, shipment details).
- Payment providers — to process payments (under their rules; we do not store full card details).
- IT providers (hosting, technical support, security) — to run the website.
- Analytics services — to improve website performance (with consent where required).
- Public authorities — only when required by law.
6) Retention periods
We retain personal data no longer than necessary for the purposes of processing and as required by law.
7) Your rights under the GDPR
Depending on your situation, you have rights under the GDPR. To exercise your rights, email [email protected].
- Right of access and to obtain a copy of your data.
- Right to rectify inaccurate data.
- Right to erasure (in cases provided by law).
- Right to restrict processing.
- Right to data portability (where applicable).
- Right to object to processing based on legitimate interests.
- Right to withdraw consent (where processing is based on consent).
- Right to lodge a complaint with a data protection authority.
8) Data security
We apply reasonable technical and organizational measures to protect data against unauthorized access, alteration, disclosure, or destruction. Access to data is limited to employees and partners who need it to perform their tasks.
9) Children
Our website and services are not intended for individuals who have not reached the age required by applicable law. We do not knowingly collect children’s personal data. If you believe a child has provided us with data, please email [email protected] — and we will take appropriate steps.
10) Policy updates
We may update this Privacy Policy to reflect changes in how the website operates, the services we use, or legal requirements. The current version is always available on this page.
