Love-Store.eu respects your privacy and processes personal data in accordance with the GDPR (Regulation (EU) 2016/679) and applicable EU/Latvian law. Below is a clear and transparent explanation of what data we collect, why we collect it, on what legal basis, and what rights you have.
We explain in plain language what we process and why
You control your data: access, erasure, objection, and more
We use technical and organizational measures to protect data
1Who is responsible for data processing
Questions & requests For privacy questions, rights, and data requests, email us at the address above. We may ask you to verify your identity to protect your data from unauthorized access.
2What data we collect
We collect only the data necessary to process and deliver orders, provide customer support, and improve how the website works.
Order data
- First and last name (for delivery and communication).
- Phone number (for delivery/order clarifications).
- Email (order confirmation, status updates, support).
- Delivery address (to share with the carrier).
- Order contents, totals, and order history.
Technical website data
- IP address, device/browser type, language, pages visited/time spent.
- Cookies and similar technologies (details below).
- On-site activity data (for analytics and improvements).
What we do not store We do not store full payment card details. Payments are processed by payment providers under their own rules and security standards.
3Why we process data and the legal basis
| Purpose | Examples of data | Legal basis (GDPR) |
|---|---|---|
| Order placement and fulfillment | Contact details, address, order, status | Contract (Art. 6(1)(b)) |
| Delivery and carrier communication | Name, phone, address, shipment data | Contract (Art. 6(1)(b)) |
| Customer support and handling requests | Email, correspondence, order details | Legitimate interests (Art. 6(1)(f)) and/or contract |
| Accounting and legal obligations | Invoices, delivery notes, payment history | Legal obligation (Art. 6(1)(c)) |
| Analytics and website improvement | Cookies, IP, on-site behavior | Consent (Art. 6(1)(a)) and/or legitimate interests |
| Marketing emails (if you subscribed) | Email, preferences | Consent (Art. 6(1)(a)) |
4Cookies & analytics
Cookies are small files that help the website work properly, keep items in your cart, and improve the user experience. Some cookies are strictly necessary, while others are used only with your consent.
Necessary cookies These cookies provide essential website functionality (e.g., cart, login, security). They cannot be disabled without affecting the website’s operation.
Analytics cookies These cookies help us understand how users interact with the website so we can improve navigation and content (e.g., via Google Analytics).
How to manage cookies You can delete cookies in your browser settings and/or restrict their use. Please note that this may affect website functionality.
Google Analytics: a web analytics service. If needed, you can use the official Google Analytics Opt-out Browser Add-on to disable analytics collection in your browser.
5Who we share data with
We do not sell personal data. We share data only with partners who help us fulfill orders and operate the website.
- Delivery services and logistics partners — to deliver your order (name, phone, address, shipment details).
- Payment providers — to process payments (under their rules; we do not store full card details).
- IT providers (hosting, technical support, security) — to run the website.
- Analytics services — to improve website performance (with consent where required).
- Public authorities — only when required by law.
6Retention periods
We retain personal data no longer than necessary for the purposes of processing and as required by law.
Orders & documents Order data and accounting documents are retained for the period required by tax/accounting legislation.
Support correspondence Support requests are stored as long as needed to resolve the issue and protect legitimate interests (e.g., in the event of disputes).
Cookies Retention depends on the cookie type and your browser settings. You can delete cookies manually.
7Your rights under the GDPR
- Right of access and to obtain a copy of your data.
- Right to rectify inaccurate data.
- Right to erasure (in cases provided by law).
- Right to restrict processing.
- Right to data portability (where applicable).
- Right to object to processing based on legitimate interests.
- Right to withdraw consent (where processing is based on consent).
- Right to lodge a complaint with a data protection authority.
8Data security
We apply reasonable technical and organizational measures to protect data against unauthorized access, alteration, disclosure, or destruction. Access to data is limited to employees and partners who need it to perform their tasks.
9Children
Our website and services are not intended for individuals who have not reached the age required by applicable law. We do not knowingly collect children’s personal data. If you believe a child has provided us with data, please email [email protected] — and we will take appropriate steps.
10Policy updates
We may update this Privacy Policy to reflect changes in how the website operates, the services we use, or legal requirements. The current version is always available on this page.